Bookings are held for 48 hours where after a 50% deposit is required to confirm booking. Final 50% required six weeks prior to arrival date. For bookings made within 6 weeks of arrival, the full amount is due for payment with the deposit. For bookings made within 7 days of arrival, the full amount is due for payment within 24 hours of booking.
CHECK-IN / CHECK-OUT TIMES:
Check in is from 14h00 on the day of your arrival. Please note that unless we receive an ETA or contact number, we cannot guarantee that you will be met at our gate on time or that the gate will be open.
Our Reserve gates lock at 5:00pm daily. Should you expect to arrive after this time, kindly contact the Lodge directly +27 (0)33 212 9418 prior to your arrival at Hilltop Reception. With advance notice we can make alternative arrangements.
Rooms must be vacated by 10h00 for the convenience of arriving guests.
IN THE INTEREST OF THE PRIVACY OF OUR GUESTS, WE REGRET NO VISITORS WILL BE ADMITTED WITHOUT PRIOR ARRANGEMENT.
TERMS & CONDITIONS:
- All rates are quoted rack in ZAR (SA Rand) and are subject to change
- Accommodation and transfers are subject to availability
- Rates quoted are per person sharing, per night and include 14% VAT
- Accommodation is payable 6 weeks prior to date of arrival
- Cancellations made within 30 days of date of arrival, 50% of full accommodation is payable
- Cancellations made within 7 days of date of arrival, 100% of full accommodation is payable
- Check- in on day of arrival is at 14h00; check-out on day of departure is at 10h00
- Lunch is not included in our Lodge Rates, but can be arranged at an additional charge.
- No pets allowed
- All rooms and suites are non-smoking
- Group Bookings: as per individual confirmation
- Pilot/Guide accommodation is allocated at lodge discretion and is charged at R 1500-00 per person per night
- Lodge main gates closes at 17h00 daily